Focus on Customer Experience to Boost Business Competitiveness

customer service

Satisfied customers drive business success. There are, of course, many ways to keep customers satisfied. Obviously, you need a good product if you want customers to keep coming back. But in recent years, companies have shifted a considerable amount of their focus towards customer experience. This shift makes sense as it has produced excellent results. … Read more Focus on Customer Experience to Boost Business Competitiveness

A professional approach to Customer Perception of service quality

customer perception of service quality

Customer service is a set of activities and programs designed and implemented by a business firm to make the buying experience more rewarding. These activities enhance the value of a product or service the customer gets from the seller. Customer perception of service quality is the most important dimension of product/service offerings to the customer. … Read more A professional approach to Customer Perception of service quality

Customer service attributes (Distribution aspects)

customer service attributes

The most important and critical aspect of customer service in supply chain management is physical distribution of the product, that is, making the right product available at the right place and the right time, followed by the motivation of service success facilitators such as channel members to complete the physical distribution. This is a vital … Read more Customer service attributes (Distribution aspects)